Shipping & Returns
Shipping Rates:
We ship within the continental USA only.
Free shipment is offered on 3 and more units ordered.
A flat fee of 7.95 is charged if 1 unit is ordered.
A flat fee of 5.95 is charged if 2 units are ordered.
Shipping Method:
We use either USPS, FedEx or UPS to ship orders. A tracking number is provided via email.
Fulfillment Time:
Please allow 1 to 3 business days for orders to be processed, packed and shipped.
Order Changes and Cancellations:
We can’t make any changes once an order is processed. Please contact us immediately at hello@jeunenaturelle.com and we will do our best to make an adjustment. In case we are unable to catch the order in time and you would like to cancel and return the order, please refer to Refunds section.
Returns & Refunds:
We accept returns on products within 30 days of delivery date. To qualify for a refund, the product and its packaging must still have the temper-evident seal intact and must still be in sellable condition.
Items purchased at a third party vendor such as Amazon.com, must be returned to the same store store according to their return/exchange policy.
We will request a picture of the product before we issue a prepaid shipping label. A restocking fee of $7.95 will be charged for qualified returns.
We ship within the continental USA only.
Free shipment is offered on 3 and more units ordered.
A flat fee of 7.95 is charged if 1 unit is ordered.
A flat fee of 5.95 is charged if 2 units are ordered.
Shipping Method:
We use either USPS, FedEx or UPS to ship orders. A tracking number is provided via email.
Fulfillment Time:
Please allow 1 to 3 business days for orders to be processed, packed and shipped.
Order Changes and Cancellations:
We can’t make any changes once an order is processed. Please contact us immediately at hello@jeunenaturelle.com and we will do our best to make an adjustment. In case we are unable to catch the order in time and you would like to cancel and return the order, please refer to Refunds section.
Returns & Refunds:
We accept returns on products within 30 days of delivery date. To qualify for a refund, the product and its packaging must still have the temper-evident seal intact and must still be in sellable condition.
Items purchased at a third party vendor such as Amazon.com, must be returned to the same store store according to their return/exchange policy.
We will request a picture of the product before we issue a prepaid shipping label. A restocking fee of $7.95 will be charged for qualified returns.